How to Raise a Complaint

Last updated: October 2026

Moonart Pest Control wants every homeowner to have a fair and honest experience. If something went wrong, please tell us. This page shows how to raise a concern and what happens after. It is a general template. It is not legal advice.

What You Can Tell Us About

You are welcome to write to us about:

• Your experience when you called or contacted Moonart Pest Control
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• How a provider we connected you with behaved

If the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, prices, products, work and customer service. If you have a problem with work done in your home, the usual first step is to raise it with the provider directly. Keep a written record as you go.

We still want to hear about it. Feedback on providers helps keep our network honest, and a provider who keeps falling short of our expectations may be removed. Please know that Moonart Pest Control cannot settle contract disputes, issue refunds for a provider's work, or make decisions for a provider.

If your worry is about how a pesticide was applied, you can also contact the agency that oversees pest control in Delaware.

How to Send a Complaint

Email contact@moonart.living and include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you recall
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

What Comes Next

We will confirm by email that we received your complaint. Then we will look into what happened, which may mean contacting the provider. After that, we will write back with what we found and any steps we are taking.

If You Are Still Unhappy

If our reply does not sit right with you, answer it and ask us to look again. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau.

Contact

Email: contact@moonart.living